VibeHai

Refund and replacement policy

Last updated:

Replacement window

If your product arrives damaged, defective or is not the item you ordered, contact us within 7 days of delivery and we will arrange a replacement.

How to claim

Please record a short unboxing video when you open the parcel and share it with your Order ID. This helps us verify and resolve the issue quickly.

Refunds

If a replacement is not possible, we will refund the amount you paid. Because orders are cash on delivery, refunds are sent by bank transfer or UPI to the details you provide.

What is not covered

Damage caused after delivery through misuse, or products returned without the original contents, may not be eligible.

Contact

Email:

Phone:

Address:

GSTIN: